Why do people insist on pissing me off?
Heres my convo with Citibank. If you need them to fix the problem tell them you'll call the head of the board of directors, give them his number, and give them your number.
I got a call back in under a hour and they did everything I wanted, with a "yes sir", "no sir", "thank you sir".
(
Citibank Learned The Hard Way )