Yeesh. I hate hard sells. I don't blame you for being upset.
Long distance is such a pain. I don't have a regular long distance company at all; when I want to make a long distance call, I either use one of those 10-10 numbers (found one that's 3.9 cents a minute within California, with no minimum or monthly service charge) or my cell phone.
I sometimes make a lot of long distance calls since my work all seems to be either California or New York, hence loving the new Qwest deal. My cell phone I keep for business trips for the most part, so while I have coverage that makes California part of my local call zone so when I'm there I don't pay a premium for calls out, but don't have free long distance. Plus the battery doesn't last more than a couple of hours, and sometimes my long distance calls go on for a lot longer than that. :-)
Don't feel guilty. This has nothing to do with nationalities and everything to do with people not being taught how to handle customer service. Which wouldn't be so bad if they, y'know, weren't in customer service.
There have been so many complaints to, Dell, I think it was, about their offshore (alleged) help desk that they're bringing back some of it. The service might not get any better but at least the same cultural cues will be in place.
We're about to get rid of long distance entirely and only use my mobile for outgoing calls. I pay for the damn thing, let's get the most possible use out of it, no?
Thanks. And yeah. Whomever is training them in customer service is doing a crappy job. I hope someone pays attention to the tape of the session, though I highly doubt it.
I'd heard that about Dell. I think it's smart. Also heard some banks ran into the same problem, and went for the same solution.
Cool on the cell working for long distance. Probably half the calls I make are long distance calls to my agent, story editor, etc., so the time can add up a lot. Too much for my cell. But I'm also only paying $29 a month (for now) with AT&T Wireless. Going to be interesting to see who buys them.
"The more I deal with the phone company, the more I understand terrorism."
I wouldn't go that far, since Qwest right now is the good guys, far as I'm concerned, but they made a conscious effort to change their coporate image and customer service. But yeah, I don't react at all well to hard sell tactics.
I see nothing wrong with yelling at customer "service" people who don't understand their job, and nothing wrong with yelling at people in India. Indians can be obnoxious, too.
The pattern indicated that they were doing their job, just that their job and I disagree vehemently. Their job was to do whatever it took to keep me, and I knew they couldn't.
I don't like contributing to the obnoxious American image, that's all. It's too true, unfortunately.
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Long distance is such a pain. I don't have a regular long distance company at all; when I want to make a long distance call, I either use one of those 10-10 numbers (found one that's 3.9 cents a minute within California, with no minimum or monthly service charge) or my cell phone.
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I sometimes make a lot of long distance calls since my work all seems to be either California or New York, hence loving the new Qwest deal. My cell phone I keep for business trips for the most part, so while I have coverage that makes California part of my local call zone so when I'm there I don't pay a premium for calls out, but don't have free long distance. Plus the battery doesn't last more than a couple of hours, and sometimes my long distance calls go on for a lot longer than that. :-)
Reply
There have been so many complaints to, Dell, I think it was, about their offshore (alleged) help desk that they're bringing back some of it. The service might not get any better but at least the same cultural cues will be in place.
We're about to get rid of long distance entirely and only use my mobile for outgoing calls. I pay for the damn thing, let's get the most possible use out of it, no?
Reply
Thanks. And yeah. Whomever is training them in customer service is doing a crappy job. I hope someone pays attention to the tape of the session, though I highly doubt it.
I'd heard that about Dell. I think it's smart. Also heard some banks ran into the same problem, and went for the same solution.
Cool on the cell working for long distance. Probably half the calls I make are long distance calls to my agent, story editor, etc., so the time can add up a lot. Too much for my cell. But I'm also only paying $29 a month (for now) with AT&T Wireless. Going to be interesting to see who buys them.
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Somewhere in my box of buttons, I have one that says, "The more I deal with the phone company, the more I understand terrorism."
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I wouldn't go that far, since Qwest right now is the good guys, far as I'm concerned, but they made a conscious effort to change their coporate image and customer service. But yeah, I don't react at all well to hard sell tactics.
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I don't like contributing to the obnoxious American image, that's all. It's too true, unfortunately.
Reply
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