Because they cannot wrap their tiny brains around the concept that just because you spent $2000 on that computer 15 years ago...that doesn't mean it'll run the latest stuff out there.
Back in 1998, just after Windows 95 had come out and gotten popular, and just as Windows 98 was coming out....we had dentists who still had machines they'd bought in the late 80's, with 5.25" floppy drives running DOS 2.11, and couldn't figure out why they couldn't just install the latest OS and Dental Software on that $4000 (10 years ago) machine. And blamed US for it!
I voted doctors since that's what I have the most experience with but I understand from friends that lawyers are needy little bitches as well (big surprise). I got my start in IT at a medium-sized local hospital back in the 90s. One of the first projects I worked was replacing the old WYSE terminals with Windows boxes. Maybe it was the hospital I worked at or the fact that the only thing the doctors really used back then was the terminal emulation software so nothing really changed from their point of view but in those days the docs seemed much more understanding about "technology issues". My biggest problem in those days was that one doctor always had the latest and greatest toys then you'd have a bunch of "me-toos". Events have come full circle and I am once again working in a hospital setting but doctors are a complete pain in the backside these days. If a program takes more than a second to change screens the helpdesk gets the "everyone at our site is running soooooo slow today" call. Of course said doctor is never around
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Lawyers threaten to sue for the slightest thing. I had one that had some trouble with his email. I asked for permission to remote in, so I could fix it real fast. He refused, saying that there was confidential client data there. I actually told him that I had zero interest in his client data. What good could any of it do for me? He still refused. I spent the next two hours just showing him how to clear out his trash and how to delete old emails, among other annoying things.
Then he said I took too long, and he was going to sue because I took too long to fix the problem. I replied "If you had let me remote in, like I asked, it would have been fixed in five minutes. So go ahead and sue. By the way, did you not hear that "these calls may be recorded" message? Well, I can assure you it was. so have a nice day."
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Because they cannot wrap their tiny brains around the concept that just because you spent $2000 on that computer 15 years ago...that doesn't mean it'll run the latest stuff out there.
Back in 1998, just after Windows 95 had come out and gotten popular, and just as Windows 98 was coming out....we had dentists who still had machines they'd bought in the late 80's, with 5.25" floppy drives running DOS 2.11, and couldn't figure out why they couldn't just install the latest OS and Dental Software on that $4000 (10 years ago) machine. And blamed US for it!
-Az
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Doctors are a close second.
Lawyers threaten to sue for the slightest thing. I had one that had some trouble with his email. I asked for permission to remote in, so I could fix it real fast. He refused, saying that there was confidential client data there. I actually told him that I had zero interest in his client data. What good could any of it do for me? He still refused. I spent the next two hours just showing him how to clear out his trash and how to delete old emails, among other annoying things.
Then he said I took too long, and he was going to sue because I took too long to fix the problem. I replied "If you had let me remote in, like I asked, it would have been fixed in five minutes. So go ahead and sue. By the way, did you not hear that "these calls may be recorded" message? Well, I can assure you it was. so have a nice day."
This was 5 years ago. He never sued.
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