techsupport

learning to recognize the signs of stroke

lolotehe wrote in techsupport Sep 22, 2011 15:40

Guy calls our desk and is having trouble with his TV. I let him know that our desk does not handle that, but if he goes to av.domain.com, he'll find some contact information there ( Read more... )

30 Tips from IT to the Kind Users

kiwiria wrote in techsupport Sep 19, 2011 15:22

1. When we say we'll drop by, log off your PC and take a coffee break. It's no problem for us to gain access to and remember 1500 networks ( Read more... )

Gee thanks boss!

kerberos wrote in techsupport Sep 16, 2011 16:14

So, we got a big project of getting 70+ clients websites transfered from Old_bad_server to New_good_server ( Read more... )

Things I Am Not Allowed To Do At Work, Part 7

delta_mike wrote in techsupport Aug 25, 2011 18:29

( Previously. Recap: University sysadmin.)

Name the new batch of file-servers after Latin expletives.
Name any server ORWELL.
.. especially if it's the network IDS box or HTTP proxy server.
.. your second choice of name of BLACKMAIL for the HTTP proxy server is likewise vetoed.
Change the ring-tone on my office phone to the theme tune from "Mission: ( Read more... )

amusement, skippys_list

The Five Stages of User Interrogation

delta_mike wrote in techsupport Aug 17, 2011 18:03

1/ Feigned Innocence: "Who, me? I haven't done anything wrong." 2/ Minimisation: "Oh, *that*. Well, I was downloading this one thing. Well, okay, six... but everybody does it!" 3/ Bargaining: "Are you sure you have to take my PC away and tell my supervisor? Is this going to screw my degree?" 4/ Acceptance: "Right. Uh, would you like ( Read more... )

(Untitled)

ravenofdreams wrote in techsupport Aug 06, 2011 11:41

Things that irrationally annoy the bejeezus out of me: people who say "linksee" instead of "linksys".

(Untitled)

lolotehe wrote in techsupport Aug 05, 2011 09:57

One of the tragedies of technical support is you never get to spend a lot of time with the people you want to talk to.

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ravenofdreams wrote in techsupport Aug 04, 2011 13:46

I work at a computer repair store that is an official repair centre for.... let's call them 'Pear' Computers. We are not a corporate store, just a reseller ( Read more... )

Amused on Monday

polarbee wrote in techsupport Aug 01, 2011 08:33

This is the the kind of ticket I need first thing Monday morning:
"Requester reports a phantom paper jam is haunting the Konica. Requests exorcist."

Things I Am Not Allowed To Do At Work, Part 6 (Holiday Special)

delta_mike wrote in techsupport Jul 29, 2011 15:20

( Previously. Recap: University sysadmin.)

Install posters about the building advertising Sysadmin Appreciation Day.
... particularly those listing karma score exchange rates for various classes of gift.
... you are also not permitted to take that day off as leave for the express purpose of encouraging the user population to appreciate you when you ( Read more... )

amusement, skippys_list