How to make a Macy's customer distressed and uncomfortable.

[unzeugmatic]

Apparently Macy's now contracts out its credit management to one company, and it contracts out its check approval management to another, and both companies seem to have it as their goal to be sure Macy's not only doesn't sell any merchandise but upsets its customers as well so that they will be uncomfortable returning to the store. I had the most

Comments

[ctseawa]

Doesn't Macy's know this?

Not if you don't tell them.

Write a letter to their complaint department. Copy the store manager. If you know the name of the sales associate include that as a cudo to him for dealing with it professionally.

Most of the time companies will do shit like this because people will meekly roll over and take it. If you push back they might just possibly do something about it. Or at least apologize to you for it.

[unzeugmatic]

Companies no longer have complaint departments, and getting the name of a store manager is an impossibility, Believe me, I tried. To have made a bigger fuss would have added significantly to my stress. I do not enjoy that at all.

I stopped myself from asking the sales associate for his name, because I was a bit upset at the time and that just seemed weird. But I thanked him for his perseverance and help and told him I would be writing Macy's.

The Macy's online customer complaint form barely allows room for two sentences. I did complain, and then I wrote again and sent them a link to this article.

[gordon92151]

I would find that pretty upsetting too. I'm disinclined to go to Macy's myself after reading this. There are plenty of other places to spend my money and if they don't care enough about their customers to fix this, why should I spend it with them.

[geometrician]

My favorite answer from a Macy's clerk when I was paying for purchases: "Ummmm... I'm not sure we take cash for buying stuff. I'll have to call a manager."

[geometrician]

Another, and why I recently canceled my American Express gold card:

I went with Tim to pick up a new MacBook Pro at the MoA Apple Store. When I tried to pay with my AmEx no-spending-limit gold card, it was declined. The poor clerk called them, and after 20 minutes on the phone, I spoke with the person at AmEx. They were not approving the purchase because--no shit--in the past year I had not made any purchases of that amount on the card. On the spot I paid the card off and canceled it. When I got home, I got an email from AmEx saying that if I would come back they would raise the spending limit on my no-spending-limit gold card to $5000.

[chrishansenhome]

I hope you told them to stuff it. That's just appalling.

[chrishansenhome]

I suppose that a snail-mail letter to the president/CEO/Chairman of whichever company owns Macy's these days would be the best way to get attention. In addition, this story sounds interesting enough that perhaps the local newspaper, if they have a consumer affairs column, might be interested in writing about it.

Credit card companies in and just after recessions are very very weird indeed. I had a card with Chase (as was) that I hadn't used for a while. They just cancelled it. The other card with Chase has a yearly charge, and that one they didn't cancel.

I may my Citibank credit card off in full each month. I had a £3500 credit limit. They just reduced it to £1050 for no reason. Now they are selling off their credit cards to some other company and God only knows what will happen to it then.

[unzeugmatic]

This isn't really a consumer affairs issue, though -- there's nothing in particular I lost or need to recover or was cheated over. We did get it settled. My horror at having my check denied is in a different category -- the store is not obligated to accept my check, but to deny it for something this stupid is just bad business sense

[chrishansenhome]

I suppose that you're right, but piss-poor customer service, even if the end result is satisfactory to the consumer, is a subject for concern for the company. Writing the CEO and telling him or her about your poor experience may impel him, especially if others have expressed the same sentiments, to review the arrangements for the company's credit cards and cheque approval. Writing the newspapers, especially with such an interesting story of frustration, may gain some negative publicity which will have the same effect on the company.

Hardly any store in the UK will take a cheque nowadays; by 2018 the banks intend to phase out cheques entirely.

[mrdreamjeans]

The dumbing down of customer service ... I can't believe what happened to you. One of the reasons I left Wells Fargo as a personal banker is that I believe that customer service is only paid lip service ... its all about new sales, not taking care of existing business. Company rules and regulations, the policies make it next to impossible to deliver a satisfactory customer experience.

I look forward to seeing you in the shirts.

HUGS!

[unzeugmatic]

Oh, the shirts are unnotable, except that they are exactly what I look for and sometimes have trouble finding. One of the two clerks asked me why I wasn't looking at the more colorful shirts and I said that I'm colorful enough all on my own.