Gentlemen ( Read more... )

> On February 11, 2008, at 11:10 AM, Graham wrote:> Since you now work at a VW dealer and are well aware of VW's ( Read more... )

The other day we had a 2007 Passat 4Motion wagon with about 14k miles come in for service. The customer complained of a raw fuel smell and a check engine light. The check engine light isn't so uncommon, but the fuel smell was interesting ( Read more... )

I could have sworn a new Passat CC rolled into the parking lot yesterday. I only caught a glimpse, but it really looked like the smoother, lower Passat variant. The CC is sort of a tapered combination of a Passat and the infamous Phaeton. I thought a CC's appearance in our lot would be odd since the car was only recently unveiled at various auto ( Read more... )

>>> On January 18, 2008, at 11:49 AM, Reed wrote:
>>>
>>> I had a VW Jetta made in Mexico, and it started falling apart the
>>> day after I brought it home. Literally. I also had 2 Pontiacs that
>>> were partially made in Mexico, but I don't think you'd have known
>>> the difference...

> On January 18, 2008, at 11:58 AM, Graham wrote:> My ( Read more... )

I'm so happy. I got to use the word "carbeque" on a repair order.

"Tow-in - Carbeque. Check history with tech **."

I found this note taped to a customer's dashboard (new Passat) the other day. Check it out and see if you can guess what this gentleman's profession is.

Hi Jim ( Read more... )

Since I am the second advisor in the row (Jacob is first), a big part of my day is directing people to the cashier (directly behind me) to pick up their cars. There is a large silver and black sign over our heads that is supposed to do the same thing. It doesn't. I sent this note Saturday to our Operations Manager hopefully giving him some ( Read more... )

>>>>>>> On May 21, 2007, at 11:26 AM, Christopher wrote:
>>>>>>>
>>>>>>> Next, they'll put combination locks on the oil drainplug and not
>>>>>>> tell you the combination unless you take it to the dealer to get
>>>>>>> it changed.

>>>>>> On May 21, 2007, at 11:55 AM, Bill wrote:>>>>>> The utility of changing your own oil is somewhat dubious ( Read more... )

I am one of those service consultants that will not bullshit you. If I have an opinion, you will hear it. If I think something is a good or bad idea, or a service is necessary or unnecessary, you will know ( Read more... )