Maybe it's the pandemic, the US and UK sociopolitical burndowns, the uncontrolled wildfires, and/or all the rest of what 2020's vomitted forth that's causing customers to suck extra much lately. Here's another one from the technical sales (vehicle lighting) niche I inhabit ( Read more... )

I'm (still) in speciality technical sales, specifically vehicle lighting. There's a lot of routine, boring, anyone-could-do-it order processing, but aside from that there's a lot of special knowledge required for when a standard off-the-shelf part won't do ( Read more... )

I do specialty technical sales. Specifically: vehicle lighting equipment. Some months ago, I had an inquiry from an Australian living in the Netherlands and working in Saudi Arabia. He has a very nice early-'70s BMW with original headlamps in badly degraded condition. Wants much better seeing at night, better than can be had with the original-type ( Read more... )

I've been slogging around in some old email archives, and found this email I sent to a customer twelve years ago. This customer wanted to buy one pair of not-very-expensive item. Italic text is customer, plain text is me:

Wondering if there's any discount I can get? Something like:
1. Wholesale or commercial discount
2. Volume discount1. Volume ( Read more... )

So, I am not exactly in customer service, but as colleges become more customer service oriented, and more like businesses, the resemblance may be less and less.

( Read more... )

So, Saturday night, this happened: Customer comes in with wife and baby at 2 minutes til close. " I want to buy a rug. I've been spending a LOT of money today, so I'm gonna need you to give me deep discounts, because, you know, I'm here. Now I'm going to want a $225 rug for $99 because I don't like any of the $99 rugs, they look cheap. Now I'm ( Read more... )

Still working at the fabric store. There is one customer who has been getting on my nerves. She seems nice enough when I'm helping her, but when I finish cutting her fabric or otherwise serving her, she doesn't say, "thank you," she says, "good girl!" Yes, in the exact same tone of voice you would use to praise your dog for fetching your ( Read more... )

Dear lady who wants to adopt a dog ( Read more... )

It is amazing how many people feel that it is the cellphone company's responsibility to pay for cellphone manufacturer mistakes and errors. To a certain extent -- yes, we are there to help and to assist. And yes, there are manufacturer defects that we definitely will cover on behalf of the manufacturer ( Read more... )

I wear glasses. Recently, I had to get an eye exam. Being an older person, for the first time I required bifocal lenses to help me read up close things. When I went to the glasses store to have my new prescription filled, I was told it would be about 10 days to get it. Well, ten days come and go, and nothing. I call the store, all I get is an ( Read more... )