One of the more common undocumented problems we deal with in G/Unk involves ZIP codes. Often, when an American user goes to change their location in their profile, they find that it keeps reverting back to the old town name. This is not a caching problem, which is why these requests should be left in G/Unk, but one that has everything to do with ( Read more... )

What is an Internal Comment?An internal comment is a reply type within a request that will have the phrase, "Internal Comment" appear under the user picture and above the box with the text. Generally internal comments have red borders, although colors can vary a bit with your comptuer system. However, for the purposes of this FAQ an internal ( Read more... )

This guide is intended to help supporthelps in general/unknown, priv players in general/unknown, and to allow all others to understand how the process works ( Read more... )

This is intended as a mental checklist of things to go through when approving a screened reply. It is most likely to be helpful to new supporthelps and priv playing I2s. It attempts to apply to all categories, but as always, use your own judgement. This should apply fairly well in g/u, and you should check with other admins to see how well it fits ( Read more... )

In the past sometimes, I've seen links like http://lj_everywhere.livejournal.com . Unfortunately, some ISP/proxy/service combinations don't allow this kind of link. (Geekspeek: In the spec for stuff like this, underscores are prohibited, so any use of them in domain or subdomain names does ( Read more... )

There are three main ways that quizzes can cause problems on LiveJournal ( Read more... )

Listed below are the various tags volunteers use on support requests. This list will be updated as and when new tags come into use. If you need clarification on any details, feel free to contact the relevant admin(s ( Read more... )

There are some little words that seem simple but often don't get used well. This tutorial will discuss three of the most common ones: more, unfortunately, and temporarily ( Read more... )

The memory feature is fairly simple and well-explained in the FAQ, but sometimes questions do come up, so this will be a more detailed explanation. You may not need to read this at all ( Read more... )

Backdating currently serves two related, yet separate, functions. It keeps a post from showing on friends pages and it prevents the post's date from mattering. The latter is important in two ways, one it allows you to post entries dated earlier than your most recent entry. Second, it allows you to post entries dated in the future without causing ( Read more... )